Thank you for shopping at 【Store Name】. We value your satisfaction and aim to provide high-quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if the following conditions are met:
- The return request is made within 【7 / 14 / 30】 days from the date of delivery
- The item is unused, undamaged, and in its original condition
- Original packaging, accessories, and any free gifts are included
- A valid order number or proof of purchase is provided
Returns will NOT be accepted in the following cases:
- Requests made after the return period has expired
- Items marked as non-returnable (e.g., clearance or final sale items)
- Damage caused by misuse, negligence, or improper handling
- Items that have been used, washed, or altered
2. Acceptable Reasons for Return or Refund
We accept returns or refunds under the following circumstances:
- The item is defective or has a quality issue
- The wrong item was sent
- The item was severely damaged during shipping
For the above reasons, return shipping costs will be covered by us.
3. Non-Refundable Situations (Optional)
Refunds may be refused in the following situations:
- Refusal to accept the package for personal reasons
- Delivery failure due to incorrect or incomplete shipping information
- Returns sent back without prior confirmation from our customer service
⚠️ Cash on Delivery (COD) Orders:
For COD orders, if a customer refuses the package without a valid reason, we reserve the right to refuse a refund or deduct the shipping and handling fees incurred.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at 【Customer Support Email】
- Provide your order number, reason for return, and photos (if applicable)
- Once approved, we will provide the return address
- Ship the item back within 【7】 days and share the tracking number
⚠️ Returns sent without prior approval may not be accepted.
5. Refund Processing
- Refunds will be processed within 【3–7】 business days after we receive and inspect the returned item
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider (typically 5–10 business days)
6. Shipping Cost Responsibility
- If the return is due to a defect, damage, or incorrect item, we will cover the return shipping cost
- If the return is due to personal reasons, the customer is responsible for the return shipping fee
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
- Email: 【support@yourstore.com】
- Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)
Policy Updates
【Store Name】 reserves the right to modify or update this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website.
